Please ensure that you bring along the proper travel documents for your cruise.

An international passport with a minimum validity of six months from the date of sailing with work permit / employment pass / student pass / immigration card is required.

You may also need to obtain visas for certain countries on your cruise itinerary.

Just about everything – your accommodation, meals in designated outlets, entertainment, parties, gala dinner, facilities and many onboard activities are all part of the fare.

Optional shore excursions, alternative dining, selected shows / entertainment, items of personal nature such as beverages, telephone calls, facsimile or e-mail services, shop purchases, laundry, beauty treatment, hairdressing and massage services, medical services, port charges, fuel charges, government taxes and fees are not included in the fare.

Infant sailing must at least be SIX months old on most cruises (12 months old on select cruises).

The boarding time for your ship and sailing date is specified in your Boarding documents. Please do not plan on arriving at the pier prior to the specified time as the ship will not be ready to board guests.

Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail.

Guests are not allowed to bring beer, hard liquor, fortified wines or non-alcoholic beverages onboard for consumption or any other use on boarding day or while in port. Alcoholic beverages seized on boarding day will not be returned.

Guests wishing to bring personal wine and champagne onboard may do so only on boarding day, limited to two (2) 750 ml bottles per stateroom. Additional bottles of wine beyond two (2) bottles that are brought onboard or any alcoholic beverages purchased in ports of call or from Shops on Board will be stored by the ship and delivered to your stateroom on the last day of the sailing. Wine may be consumed in any shipboard restaurant, dining venue, or within the guests' stateroom. Wine brought onboard may not be shared for consumption in private group events, and/or in lounges made private for the exclusive use of a group.

Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them.

Note: All guests must comply with TSA guidelines for transporting liquids.

Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.

Prohibited items:

• Firearms & Ammunition, including realistic replicas
• Sharp Objects, including all knives and scissors. (Note: Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.)
• Illegal Drugs & Substances
• Candles, Incense, Coffee Makers, Clothes Irons, Travel Steamers & Hot Plates. (Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighteners are allowed onboard. however "torch lighters" and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and therefore are prohibited.
• Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows
• Illegal Drugs
• Skateboards & Surfboards
• Aerial Drones
• Martial Arts Gear
• Self-defense Gear, including handcuffs, pepper spray, night sticks.
• Flammable Liquids and Explosives, including lighter fluid and fireworks.
• Hookahs & Water Hookah Pipes.
• HAM Radios
• Electrical Extension Cords
• Dangerous Chemicals, including bleach and paint
• Alcoholic Beverages (Note: Guests are allowed to bring 2 bottles of wine. Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.)
• Potentially hazardous food and/or food that requires refrigeration

Smart casual attire is suitable for most occasions. For your dining pleasure as well as for other guests, elegant casual attire is required during dinner at fine dining restaurants. However, a lounge suit or jacket and tie for men, and an evening dress for ladies, are recommended on gala nights.

No chance! Every cruise liner is like a magnificent floating city. Exploring at your leisure, you’ll find elegant shopping piazzas and designer boutique shops displaying everything from connoisseur chocolates to exclusive watches, designer jewellery and duty-free bargains. You’ll be able to immerse yourself in state-of-the-art sports facilities and video gaming virtual worlds. Every meal will offer new gastronomic discoveries, with gourmet restaurants serving authentic specialities from around the world. You could tempt lady luck in a glamorous Las Vegas-style casino or soothe the senses in an exotic spa. Then chill out in refined bistro lounges or raise your pulse and glass in a multi-screen sports bar. There’s a library and Internet café, Broadway-scale theatre and high-tech disco for dancing ‘til dawn. And when you think you’ve discovered it all, you find there’s still more. More than it a takes a voyage to discover. So you’ll just keep wanting to come back for more.

Exploring world-famous cities and cultures, spectacular monuments of civilisation and unique splendours of nature are amongst the most treasured moments of a cruise. The cruise liner’s expertly-designed excursions offer a range of full-day tours, half-day excursions and short trips that will take you to the heart of the sites that attract you most, from exploring a capital to hiking across glaciers, visiting stately homes or experiencing the thrill of adventure - whether diving in pristine oceans or forging inland on a 4x4 safari to pass a night under the stars in a Bedouin village. What can you do in port? Enjoy the experience of a lifetime!

Yes. In order to make sure disabled people enjoy a wonderful cruise holiday, all information regarding special requirements must be supplied at the time of booking. Disabled people are required to travel with an accompanying person and their own wheelchair: only a limited number of wheelchairs are available on our ships for emergencies and are only approved for use on board. All our ships have a number of accessible and fully-equipped cabins with no architectural barriers. Priority boarding and disembarkation is provided and there is a special lift in case of emergency.

Vaccinations - when required - may be either compulsory or optional depending on the country of destination. Contact your local health authority for all the information necessary and to be vaccinated. If vaccination is compulsory, we recommend booking it in advance.

In addition to the travel documents (cruise ticket, boarding form, baggage tags and flight tickets, if applicable), all Guests must have an identity document valid for foreign travel in all countries included in the itinerary: ID or Passport according to your nationality and destination of the cruise.

We would kindly remind you that it is your responsibility to procure the necessary travel documents in compliance with customs and immigration office requirements. Passengers who do not have the correct travel documents will not be allowed on board and no refund will be made. It is also the Guests' responsibility to produce all the visas necessary for the Countries en route and to check the validity of their travel documents.

Thanks to our agreements with various commercial partners, all ships have a satellite service that enables the clients of the main mobile providers to make and receive calls, send and receive texts and to use data services even while at sea. The international roaming service must be enabled on your phone. Tariffs are determined by your operator according to your service plan. Please contact your operator for further information. While navigating along the coast, your mobile phone may connect to a land operator. If this is the case you will receive a text with the relative costs.

On board, phone calls can be made from the satellite telephone cabin and you can also send and receive faxes (Charges as per cruise liner policies).

Celebrating a birthday, wedding anniversary or honeymoon on board is a truly special and unique experience. You can purchase special packages with cakes and other items directly on board.

The ship provides GSM connection for mobile phones, which enables you to make calls or send texts using the international roaming service.

The ship is also equipped with a satellite service to make calls directly from your cabin. Calls will be charged to your onboard account. You can also make calls from the shore to the ship, the switchboard will then transfer the call to the person required.

All ships provide 24-7 internet access thanks to satellite connection. You can connect to our on-board Wi-Fi using your PC, iPad, iPhone and smartphone or using the computers at the Internet Point. Access instruction and costs will be available once on board. Internet access is restricted to a single device at a time and the cost of the service will be charged. You can choose between pay per use or use one of the different prepaid service plans available. Wi-Fi is available in all common areas and cabins.

All our ships have an infirmary open during the times indicated onboard. Also a 24-hour medical service available on-call.

Guests need to be aware that Over-the-Counter pharmaceuticals are not available for purchasing on board. Medicines are available only by prescription of the ship’s doctor, following a medical consultation. Guests are advised to bring with them all their regular medications.

There is a charge for primary assistance provided by ship doctors and nursing staff. Sea-sickness tablets are available from the Hospitality/Customer Service Office free of charge. Any particular medical need must be reported at the time of booking.

A general emergency drill will take place before departure to familiarise Guests with emergency procedures and to teach them how to wear a life vest and how to reach their assembly station. We would like to point out that attendance is compulsory. You will receive all the necessary instructions after boarding.

During boarding and disembarkation, your luggage is managed by the Cruise liner’s staff thanks to a simple tagging system, so you do not have to move around the ship with your suitcases. Once you hand in your luggage upon boarding, there is no not need to worry about anything else – the Cruise liner’s staff will deliver it to your cabin. Due to security checks carried out on all suitcases, delivery may take up to two hours after departure.

Please tag all your suitcases carefully – The staff is there to help in case of doubt or difficulty.

On the penultimate day, you will be given the baggage tags to be placed on the suitcases, which must be then placed outside your cabin on the last night of the cruise so they can be handled by our staff and you can leave the ship comfortably.

We recommend storing valuables, documents and personal effects in your hand luggage during boarding and disembarkation. Please bear in mind that pushchairs must be carried as hand luggage.